FAQ

Hakman Group exclusively serves commercial customers and operates on a B2B (Business-to-Business) model. We do not accept orders from private individuals.

Yes, upon request, we provide samples of our custom packaging. To request samples, please contact us through the online chat on our website or send an email to office@hakmangroup.com. Our team will be happy to assist you and discuss your specific requirements.

The shipping costs for our custom packaging vary depending on the destination, weight, and volume of the order. For accurate cost estimates, please contact us through the online chat on our website or via email at office@hakmangroup.com.

Our prices are exclusive of VAT. VAT will be added to your order in accordance with the applicable tax regulations in your country. For specific pricing information, please contact us through the online chat on our website or via email at office@hakmangroup.com.

The minimum order value for our custom luxury packaging depends on the specific products and customization requirements. For detailed information on the minimum order value, please contact us through the online chat on our website or via email at office@hakmangroup.com.

The delivery times for our custom packaging depend on factors such as the complexity of the order, customization requirements, and current production capacity. For estimated delivery times, please contact us through the online chat on our website or via email at office@hakmangroup.com, providing us with your specific order details.

We deliver our custom luxury packaging throughout Europe. We offer shipping and delivery services across the European region. For specific information on delivery to your country, please contact us

Yes, we offer a variety of printing colors in addition to gold and silver. Our printing options include different shades and finishes to meet your specific branding requirements. Please consult us through the online chat on our website or via email at office@hakmangroup.com for available options.

Since our products are custom-made to your individual specifications, we generally do not accept returns or exchanges unless there is a manufacturing defect or an error on our part. For inquiries regarding your order, please contact us through the online chat on our website or via email at office@hakmangroup.com, and our team will assist you.

Sustainability is highly valued at Hakman Group, and therefore, our raw materials are FSC and OEKO-TEX Standard 100 certified.

We offer a wide range of branding/printing options for our wooden, leather, and cardboard packaging.

Laser engraving

UV printing

Galvanized stickers

Hot stamping

Screen printing

Digital printing

Offset printing

Embossing/Debossing

All our products are custom-made luxury packaging except for one product, our wooden case for gold storage. This product is manufactured in standard sizes and sold as is. For desired quantities, please contact us through the online chat on our website or via email at office@hakmangroup.com, and our team will assist you through the online chat on our website or send an email to office@hakmangroup.com. Our team will provide you with the necessary details and assist you with your order.

Absolutely! We offer custom printing services that allow you to personalize your packaging with your logo or other branding elements. Our team will guide you through the printing process. Please contact us through the online chat on our website or via email at office@hakmangroup.com to discuss your logo printing requirements.

The costs of printing vary depending on the printing method, design complexity, and the quantity of packaging. For detailed price information, including printing costs, please contact us through the online chat on our website or via email at office@hakmangroup.com.

The costs for the printing block, also known as the printing plate, depend on factors such as size, complexity, and material. For accurate price information, please contact us through the online chat on our website or via email at office@hakmangroup.com, providing us with your printing plate specifications.

To create a printing plate, we require a high-resolution vector graphic file (such as AI, EPS, or PDF) of your logo or artwork. Please provide the file in the specified format through the online chat on our website or via email at office@hakmangroup.com to achieve optimal results.

Yes, before commencing full production, we will provide you with a digital proof or physical sample for your approval. This ensures that the end product meets your expectations. Our team will guide you through the proofing process. Please contact us through the online chat on our website or via email at office@hakmangroup.com for further assistance.

Please contact us through the online chat on our website or via email at office@hakmangroup.com to obtain information about your existing printing plates.

Hakman Group is an established manufacturer of custom luxury packaging made of wood, leather, and cardboard. We have multiple production lines that allow us to handle multiple projects simultaneously. No order is too large for us.

Most of our products are shipped on pallets. The goods are carefully wrapped in paper or foam before being packed in large boxes. Some customers require individual boxes for each product.

We offer a variety of diverse wood species. Among others, we manufacture packaging from beech, oak, spruce, pine, acacia, ash, walnut, poplar, mahogany, and black and white pine.

We use artificial and genuine leather of various kinds, depending on the customer’s preference, for our leather packaging.

 

To accept an order, we require a deposit, and the remaining balance must be paid before the goods are shipped. Before shipping the goods, we provide detailed photos and videos of the finished products to our customers.

We accept payments via bank transfer in Euro, CHF (Swiss Franc), Dollar (US Dollar), and RSD (Serbian Dinar).

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